Merries Online

Wallara Logistics is the exclusive Merries online distributor appointed by Kao Australia Pty Ltd.

Merries E commerce site is operated in partnership with Wallara Logistics who is an Australian disability enterprise and a leading innovator in the disability sector providing employment opportunities for people with different abilities. Your Merries online purchase provides real community dividends to those in need.

We thank you very much for your support

OUR DELIVERY

Australia Standard Delivery - FREE with each full carton order

1 - 3 business days for delivery to: VIC, NSW, QLD, WA and ACT metropolitan postcode deliveries

4 - 7 business days for delivery to: NT, TAS and all NSW, QLD, SA and WA non metropolitan postcode deliveries.

Australia 1 - 3 business days Delivery - $9.95
(Melbourne, Sydney, Brisbane, Adelaide, Perth and Canberra metropolitan post codes)

Australia 4 - 7 business days Delivery - $15.95
(NT, TAS plus VIC, NSW, QLD, SA & WA non metropolitan deliveries)

Orders are for Australia only and we do not provide international order shipments.

Please note that our carrier companies’ Delivery Policies or zone restrictions may apply to selected areas and we may not be able to deliver to such nominated post codes.

We use several different courier companies to deliver the best service to your nominated delivery address and our courier provider may change from time to time even with repeated orders.

Orders will be dispatched by national courier (we will email tracking reference and courier tracking link) and your permission to leave unattended in a safe place is required BEFORE each delivery.

We will require your signature on delivery.Please ensure that there will be somebody available at the delivery address to provide this.

When our courier provider is not able to complete delivery and/or collect your signature on delivery, your order will be placed in a safe place (usually be left at the front door of your delivery address).

In the event that you should miss your scheduled delivery and front door access or a safe place for parcel is not available and an alternative visible placement location can be found, our courier company will use their discretion and leave your order unattended in this location.

Where the delivery address is an office address, shared house or apartment, the courier representative will make reasonable attempts to contact you and complete delivery. However, you agree that we may deliver to an individual/at reception of the delivery address and will be able to rely on that individual instruction’s as if they were your own.

We will not be responsible should your delivery go missing when there is no one to accept the delivery or when no alternative safe place exists. Please note that we cannot be held responsible for late/failed deliveries for reasons outside of our control i.e. in the cases of adverse weather and traffic conditions.

OUR RETURNS POLICY

We Do Not accept Returns for Exchange and Change of Mind due to the hygiene nature of nappies.

Refunds must be accompanied by proof of purchase (Wallara tax invoice). Please contact us at merries@wallara.com.au with a copy of your original invoice attached to the email. 

If you cannot provide a Wallara tax invoice as proof of purchase, Wallara Logistics reserves the right not to offer a refund.

Refunds will be in the same form tender and could take 7-10 business days depending on your financial institution

Any claim from our online store must take place within 14 days of purchase (date of invoice) and once that period has passed, we have the right to refuse any refund.

RETURNS POLICY – DAMAGED GOODS

If you receive our product(s) that are damaged and completely not useable in any way, we will be happy to offer a refund.

Please contact us at merries@wallara.com.au with your copy of original invoice attach to email and photographic evidence of the damaged consignment.

We will not accept any damaged goods returns delivered back to our warehouse.

We reserve all rights on all Merries damage goods claims.

RETURNS POLICY – FAULTY GOODS

Where goods are believed to be faulty, please notify Wallara Logistics via our email merries@wallara.com.au within 14 days from the date of invoice.

All goods believed to be faulty will be required for Quality Review. Please note that it may be necessary to provide photographic evidence of the faulty goods or in more severe cases, we may choose to collect the faulty product(s) from you for Quality Review investigation.

If a collection is necessary, Wallara Logistics will make arrangements to collect from goods you directly, and the cost of freight will be covered by us.

We will not accept any faulty returns unless it has been organized for Quality Review investigation.

Once this item(s) have been received, a Quality Review Investigation will take approximately 7-10 working days to complete. Correspondence will be made directly with the customer post Quality Review Investigations.

RETURNS POLICY – OTHERS

Should you experience any other issues with your order, please contact our Customer Service team on merries@wallara.com.au

WALLARA AUSTRALIA LTD (ABN 16 007 039 536) All rights reserved. Merries is a trademark of Kao Japan.